Cancellation & Hygiene Policy
You have a right of withdrawal under the following provisions:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must contact us to request an RMA and confirm your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax, or email).
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Please return goods only to:
Bondimedical Pty Ltd
241 Oxford St
Suite 1606
Bondi Junction
New South Wales 2022
Australia
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless you agree otherwise; under no circumstances will you be charged any fees for this repayment.
We may withhold the refund until we receive the goods back or until you provide proof of their return, whichever occurs first.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Reasons for exclusion or expiry
(1) The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. Phallosan Forte is a hygiene product and should not be put into circulation once the inner seal has been broken for health reasons. You may open the outer seal of the packaging to inspect the device as you would in a store. The inner seal provides absolute hygiene protection. Returned products whose inner seal has been broken will be disposed of by us.
(2) The right of withdrawal does not apply to the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer or in the case of delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. The goods offered in the Bondimedical Pty Ltd online store are sealed twice. The outer seal can be removed to inspect the goods, similar to inspecting goods in a store. The right of withdrawal expires when the inner seal is opened.
(3) Please avoid damage and contamination. If possible, please return the goods to us in their original packaging, including all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage and avoid claims for compensation due to damage caused by defective packaging.